Privacy Policy

pro178 is an international online betting and live casino platform accessible at https://pro178.cam, operated under an international gaming licence. We serve players across Indonesia, including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and beyond.

For the purposes of this Privacy Policy, pro178 (referred to as "we", "us", or "our") acts as the data controller — meaning we determine the purposes and means of processing the personal data of our registered players and website visitors.

If you have any questions about how your personal data is handled, you may contact us at any time using the details set out in Section 15 of this policy. All data-related enquiries will be handled by our dedicated compliance and support team.

We collect and process the following categories of personal data about you, depending on how you interact with the pro178 platform:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used for age verification — you must be at least 21 years old).
• Gender (where voluntarily provided).
• Username and account credentials (password stored in hashed, non-reversible form).

2.2 Contact Data

• Email address.
• Mobile phone number (used for account security, OTP verification, and optional SMS notifications).
• City and province of residence (e.g., Jakarta, Bali, Surabaya — used for localisation and fraud prevention).

2.3 Identity Verification (KYC) Documents

• Scanned or photographed copy of government-issued photo ID (Indonesian KTP / National Identity Card, or passport).
• Proof of address document (e.g., bank statement, utility bill issued within the last three months).
• Selfie photograph holding the submitted ID (where requested by our compliance team).
• Proof of payment method (e.g., bank account statement or e-wallet screenshot).

2.4 Financial & Transaction Data

• Bank account details used for deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon).
• E-wallet identifiers used for transactions (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Deposit amounts, withdrawal requests, transaction timestamps, and payment reference numbers.
• Betting history, game session records, and wagering activity (required for bonus compliance and responsible gaming monitoring).

2.5 Technical & Usage Data

• IP address and approximate geolocation derived from it.
• Device type, operating system, and browser version.
• Pages visited, session duration, click-path data, and feature usage patterns.
• Log files recording login times, failed login attempts, and platform errors.

2.6 Communications Data

• Records of communications you initiate with our support team via email or live chat, including message content and timestamps.
• Responses to optional surveys or feedback requests.

We collect your personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotion.
• Automatically — when you browse or use the pro178 platform, our servers and analytics tools automatically collect technical and usage data as described in Section 2.5.
• From payment processors — when you complete a deposit or withdrawal, our payment partners (local bank transfer systems, OVO, DANA, GoPay, ShopeePay, LinkAja) share transaction confirmation data with us to credit or process your account.
• From identity verification services — where we use a third-party KYC service provider to verify the authenticity of documents you submit, that provider returns a verification result to us. We do not receive raw biometric data from such providers beyond what you have submitted to us directly.
• From fraud prevention and analytics partners — to protect the platform against fraudulent activity, we may receive signals from third-party fraud detection services. These signals do not include your personal financial data.

We use the personal data we collect for the following specific purposes:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects, except where required by our fraud-detection systems. In such cases, you have the right to request human review of any automated decision that materially affects your account.

Every processing activity carried out by pro178 rests on one or more of the following legal grounds:

• Contractual necessity: Processing your identity, contact, and financial data is required to fulfil our contract with you — i.e., to create and maintain your account, process transactions, and deliver the services you have signed up for. Without this processing, we cannot provide the platform.
• Legal obligation: KYC verification, anti-money-laundering checks, and the retention of transaction records are required by our gaming licence conditions and applicable financial regulations. We have no discretion to waive these requirements.
• Legitimate interests: We process technical and usage data to detect fraud, maintain platform security, improve our services, and conduct internal analytics. These interests do not override your fundamental rights; we apply the minimum data necessary for each purpose.
• Consent: Where we send you marketing communications or use non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing based on other grounds.

pro178 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

6.1 Service Providers

We engage carefully vetted third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment processing partners (local bank transfer infrastructure, OVO, DANA, GoPay, ShopeePay, LinkAja) — to execute deposits and withdrawals.
• KYC and identity verification providers — to validate the documents you submit during account verification.
• Fraud detection and cybersecurity vendors — to protect the platform and your account from malicious activity.
• Cloud hosting and infrastructure providers — to store and serve platform data securely.
• Customer support software providers — to manage and record support interactions.

All service providers are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.

6.2 Legal and Regulatory Disclosure

We may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, a regulatory investigation, or an anti-money-laundering enquiry. We will notify you of such a disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pro178's business assets, your personal data may be transferred to the acquiring entity. We will notify registered players via email at least 30 days before any such transfer takes effect and will ensure the receiving entity is bound by data-protection obligations at least as protective as this policy.

pro178 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary or functional cookies may impair your ability to use certain features of the pro178 platform. Clearing cookies will log you out of your current session.

We do not use fingerprinting techniques or cross-site tracking technologies beyond the standard cookies described above.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, subject to the following specific retention periods:

• Active account data (identity, contact, preferences): retained for the duration of your account and for 5 years after account closure.
• KYC documents: retained for a minimum of 5 years from the date of submission or from account closure, whichever is later, as required by anti-money-laundering regulations applicable under our gaming licence.
• Transaction records (deposits, withdrawals, betting history): retained for 7 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Customer support communications: retained for 3 years from the date of the most recent interaction, for quality assurance and dispute resolution purposes.
• Technical and usage logs: retained for 12 months in identifiable form, then anonymised and retained indefinitely for aggregate analytics.
• Marketing consent records: retained until you withdraw consent, plus a further 12 months as evidence of compliance.

Following the expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised. Where deletion is technically complex (e.g., data embedded in backup tapes), we will isolate the data from further active processing pending scheduled destruction.

pro178 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Transport encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher (256-bit AES encryption).
• Encryption at rest: Sensitive data fields — including KYC document files, hashed passwords, and payment identifiers — are encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within pro178 is restricted to staff who genuinely require it to perform their role, governed by role-based access control (RBAC) policies.
• Two-factor authentication (2FA): Administrative access to systems that handle personal data requires 2FA. We also offer 2FA to all players for their own accounts.
• Penetration testing: Our platform undergoes regular third-party security audits and penetration tests to identify and remediate vulnerabilities.
• Incident response: We maintain a documented data breach response plan. In the event of a breach that poses a risk to your rights, we will notify affected players without undue delay.

As a user of the pro178 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account email address and a clear description of your request. We will respond within 30 calendar days.

We will not charge a fee for handling your request unless it is manifestly unfounded or excessive, in which case we will explain the basis for any charge before proceeding. We may need to verify your identity before fulfilling a request to protect against fraudulent access to another person's data.

pro178 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21 years. Our registration process requires all applicants to confirm they are at least 21 years old, and we verify this through our KYC process.

If we discover — through our age verification process or any other means — that personal data has been provided by a person under 21, we will immediately close the associated account, void any transactions made, and permanently delete the minor's personal data from our systems. Any funds deposited by an underage user will be refunded to the originating payment method.

If you have reason to believe that a minor has registered on pro178, please contact us immediately at [email protected] so we can investigate and act promptly.

The pro178 platform does not contain links to third-party websites for commercial or entertainment purposes. However, if you reach the pro178 website via a link from a third-party source (such as an affiliate or referral site), please be aware that those third-party sites operate independently of pro178 and are governed by their own privacy policies.

pro178 is not responsible for the privacy practices or content of any third-party website, including any site that links to or from our platform. We recommend reviewing the privacy policy of any third-party site you visit. Our Privacy Policy applies solely to the data collected on and through https://pro178.cam.

pro178 is an internationally operated platform. Your personal data may be processed on servers located outside Indonesia, including in jurisdictions where data-protection laws may differ from those applicable in your country of residence.

Where personal data is transferred to a country that does not provide an equivalent level of data protection, we implement appropriate safeguards to protect that data, which may include:

• Standard contractual clauses approved by relevant data-protection authorities, incorporated into our contracts with service providers.
• Binding corporate rules where data is transferred within a group of companies subject to a common privacy governance framework.
• Reliance on recognised adequacy determinations where the destination country has been assessed as providing adequate data protection.

By creating an account on pro178 and using our platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Indonesia as described in this section. You may contact us to request further details about the safeguards in place for any specific transfer.

pro178 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to all registered players via email to the address on file, at least 7 days before the changes take effect — except where changes are required urgently for legal or regulatory compliance reasons, in which case they may take effect immediately.
• Display a prominent notice on the platform for a minimum of 14 days after the new policy takes effect.

Your continued use of the pro178 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using the platform and may request account closure in accordance with our Terms & Conditions.

We recommend bookmarking this page (https://pro178.cam/privacy-policy) and reviewing it periodically, particularly before making deposits or engaging with new platform features.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pro178 handles your personal data, please contact our Data Protection team using the details below. We are committed to responding to all data-related enquiries within 30 calendar days.

When submitting a data request, please include your registered account email address and a clear description of the nature of your request (e.g., data access, rectification, erasure, or objection). We may need to verify your identity before processing any request that involves accessing or modifying personal data.

If you are not satisfied with our response, or if you believe we are processing your personal data in a way that is inconsistent with this policy, you have the right to escalate your complaint to the relevant supervisory authority or data-protection regulator in your jurisdiction.