At pro178, we believe that gaming should always be an enjoyable, controlled experience. This page outlines the tools, resources, and safeguards we have put in place to help every player on our platform stay in control.
Adults only. pro178 strictly enforces a minimum age of 21 years for all registered players. Gambling is not a solution to financial difficulties.
pro178 is built on the conviction that online betting and casino gaming should be a form of entertainment — not a financial strategy, an escape from stress, or a compulsion. We serve players across Indonesia, from Jakarta to Bali, Surabaya to Medan, and we take seriously the responsibility that comes with operating a platform that handles real money. Responsible gaming is not a compliance checkbox for us; it is a core pillar of how we run our business.
The practical tools described on this page are available to every registered player at no cost and with no penalty. Using a deposit limit, requesting a cooling-off period, or asking for a full self-exclusion does not close your account permanently unless you choose that option. We encourage all players to review these tools proactively — before a problem develops — rather than waiting until gambling begins to cause distress.
If you are a family member or friend concerned about someone else's gambling behaviour, the information on this page applies equally to you. Contact us on their behalf and we will explain the steps we can take. We are able to flag an account for enhanced monitoring, freeze promotional offers, and escalate to a full responsible-gaming review at the request of someone with a legitimate concern for a player's welfare.
Every tool below is available to you through your account settings or by contacting our support team. They are free, instant, and non-judgmental.
Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly rolling period. Once your chosen limit is reached, no further deposits will be accepted until the period resets. You can lower your limit instantly; increases take 7 days to apply, giving you time to reconsider.
Cap the total amount you are willing to lose within a set time window. When your net losses for the period reach the limit you defined, your account will be restricted from placing further wagers until the window expires. This is one of the most effective guardrails against chasing losses.
Define the maximum number of hours you wish to spend on the platform per session or per day. When your session limit is reached, you will receive a clear on-screen notification and be logged out automatically. Time tracking helps counter the distorted sense of time that can occur during extended gaming.
Schedule periodic pop-up reminders during your active session — every 30, 60, or 90 minutes — that display how long you have been playing, how much you have deposited, and your net result for the session. These prompts are designed to interrupt autopilot behaviour and encourage a deliberate decision to continue or stop.
Take a short break from the platform without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 1 week, or 1 month. During a time-out, you cannot log in, deposit, or place bets. All pending withdrawal requests will still be processed normally. You may not cancel a time-out early.
Request a formal self-exclusion for a minimum of 6 months, up to 5 years, or permanently. Once applied, your account is fully blocked and all marketing communications cease immediately. You will not be able to re-register during the exclusion period. For permanent exclusion, a 24-hour cooling-off reflection period applies before the block is activated.
Problem gambling does not always look the way people expect. It can develop gradually and is often rationalised by the person experiencing it. The warning signs below may indicate that gambling has moved beyond entertainment.
Answer these questions honestly. This quiz is for personal reflection only — no data is collected and nothing is submitted. If you answer "Yes" to three or more questions, consider reaching out to our support team or a professional counselling service.
This quiz is entirely private. No answers are recorded or transmitted. It is adapted from internationally recognised responsible-gaming self-assessment frameworks.
Access your account using your registered email address and password. Enable two-factor authentication (2FA) if you have not already — this keeps your account settings secure from unauthorised changes.
The Responsible Gaming section is accessible from the main account dashboard. You will find all available tools listed clearly, including your current deposit and loss limit status, any active time-out or self-exclusion, and your reality-check reminder settings.
Choose the tool you want to activate. For limits, enter the value and time period you prefer. For time-out or self-exclusion, select the duration. Confirm your choice by re-entering your account password — this prevents accidental activation.
You will receive an email confirmation to your registered address as soon as a tool is activated. Keep this email for your records. Deposit limit reductions and time-outs take effect immediately. Limit increases take 7 days, with a reminder email sent at day 6 giving you an opportunity to cancel the increase.
If you are unable to activate a tool through your account settings, or if you need to apply an emergency self-exclusion immediately, email us at [email protected] from your registered email address. State your username and the tool you need applied. Our team will action it within 1 hour during business hours (WIB).
pro178 enforces a strict minimum age of 21 years for all registered players. This is non-negotiable. All new accounts are subject to Know Your Customer (KYC) verification, which requires submission of a valid government-issued photo ID — an Indonesian KTP or passport — confirming that the account holder is at least 21 years old at the time of registration.
Accounts that fail age verification, or where there is a reasonable suspicion that the true account holder is underage, are suspended immediately pending a full review. Any funds deposited by an underage user will be refunded to the originating payment method after investigation, and the account will be permanently closed.
If you share a device or household with minors, we strongly recommend taking the following precautions to prevent underage access to the pro178 platform:
Our responsible gaming support team is available around the clock. Fill in the form below or email us directly at [email protected]. All enquiries are handled with strict confidentiality.
Your message is treated with full confidentiality. We do not share responsible gaming communications with any third party.
Our Indonesian-speaking support agents are available every day of the year — including during Idul Fitri, Lebaran, and Nyepi — to assist with responsible gaming requests, account limits, and self-exclusion.
Response time: within 1 hour for urgent responsible gaming requests (WIB, UTC+7).
Review our Terms & Conditions for the full rules of play, check our FAQ for quick answers on deposits and accounts, or head back to the homepage.